What information do we collect?
We collect information from you when you register on our site, place an order, respond to a survey or fill out a form. Any data we request that is not required will be specified as voluntary or optional. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
?To personalize your experience (your information helps us to better respond to your individual needs)
?To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
?To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
?To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
?To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.
?To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or enter, submit, or access your personal information. These security measures include: password protected directories and databases to safeguard your information or SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Computer System Information
GuruTeks may seek information pertaining to your computer including date of purchase, type of computer, identification number, make and model and/or hardware, software or peripherals attached to your computer, information related to the condition of your computer, system and registry data pertaining to software installations and hardware configurations, and error tracking files. GuruTeks may also seek information relating to the condition of your computer, the system and registry data, software installations and hardware configurations. This information helps us provide personalized technical support to you, to update our support tools and improve our supported products.
In order to resolve your computer problems, we may seek your permission to grant us with remote access of your computer. Once you have consented to grant control of your computer, our qualified and trained experts will take control of your computer remotely over the internet. This will help our experts to diagnose and rectify the problems in your computer. Rest assured that our experts will never use the Remote Access tools to obtain confidential or sensitive information stored on your computer or network, deliberately destroy information on your computer or network, or cause you to suffer from any system-related problems.
Live Help Session Records
GuruTeks will monitor on-line and off-line sessions between users and technical support executives for quality control reasons. These sessions will be recorded on the website for user reference which will help in resolving any kind of disputes and complaints. The recorded sessions will also be used to improve the service, build a support knowledge base and conduct internal market research. GuruTeks will ensure that there is no link between the recorded data and the personal data of the customer.
The user has every right to prevent their information from being used for purposes other than those for which it was initially solicited by writing to us at firstname.lastname@example.org
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http//www.teks.guru.
This policy was last modified on 5 April 2014